:root{--paper:#f6f4ef;--card:#ffffff;--ink:#1b1f24;--ink-2:#4a525c;--ink-3:#7c858f;--line:#e3dfd6;--line-2:#d3cec2;--ice:#0f5e7a;--ice-2:#e3f0f4;--ice-ink:#0b4a61;--hot:#c2361f;--hot-2:#fbe9e5;--warn:#9a6200;--warn-2:#fbf1dc;--ok:#2c7a4b;--ok-2:#e3f2e8;--muted-2:#efece5;--shadow:0 1px 2px rgba(20,20,20,0.05),0 2px 8px rgba(20,20,20,0.04);--radius:10px;--font:ui-sans-serif,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;--mono:ui-monospace,"SF Mono",Menlo,Consolas,monospace}*{box-sizing:border-box}body,html{margin:0;padding:0}body{background:var(--paper);color:var(--ink);font-family:var(--font);font-size:15px;line-height:1.45;-webkit-font-smoothing:antialiased}a{color:var(--ice)}button,input,select,textarea{font:inherit;color:inherit}.wrap{max-width:1080px;margin:0 auto;padding:0 16px 80px}.topbar{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:18px 0 14px;flex-wrap:wrap}.brand{display:flex;align-items:baseline;gap:10px}.brand h1{font-size:20px;margin:0;letter-spacing:-.01em}.brand .sub{color:var(--ink-3);font-size:13px}.top-actions{display:flex;gap:8px;flex-wrap:wrap}.hello{margin:6px 0 18px}.hello h2{font-size:28px;line-height:1.15;margin:0 0 4px;letter-spacing:-.02em}.hello p{margin:0;color:var(--ink-2)}.stats{display:grid;grid-template-columns:repeat(5,1fr);grid-gap:10px;gap:10px;margin-bottom:20px}.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:12px 14px}.stat .k{font-size:12px;color:var(--ink-3);text-transform:uppercase;letter-spacing:.04em}.stat .v{font-size:22px;font-weight:650;margin-top:2px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.stat .h{font-size:12px;color:var(--ink-3);margin-top:2px}.stat.hot .v{color:var(--hot)}@media (max-width:820px){.stats{grid-template-columns:repeat(2,1fr)}.stat:last-child{grid-column:span 2}}.tabs{display:flex;gap:4px;border-bottom:1px solid var(--line-2);margin-bottom:16px;overflow-x:auto}.tab{background:none;border:0;padding:10px 14px;cursor:pointer;color:var(--ink-2);border-bottom:2px solid transparent;margin-bottom:-1px;white-space:nowrap;font-weight:550}.tab[aria-selected=true]{color:var(--ink);border-bottom-color:var(--ink)}.tab .n{display:inline-block;min-width:20px;padding:0 6px;margin-left:6px;border-radius:99px;background:var(--muted-2);font-size:12px;text-align:center}.tab[aria-selected=true] .n{background:var(--ink);color:#fff}.btn{display:inline-flex;align-items:center;gap:6px;justify-content:center;border:1px solid var(--line-2);background:var(--card);padding:7px 12px;border-radius:8px;cursor:pointer;font-weight:550;font-size:14px;text-decoration:none;color:var(--ink);white-space:nowrap}.btn:hover{border-color:var(--ink-3)}.btn:disabled{opacity:.5;cursor:default}.btn.primary{background:var(--ink);border-color:var(--ink);color:#fff}.btn.primary:hover{background:#000}.btn.ice{background:var(--ice);border-color:var(--ice);color:#fff}.btn.ice:hover{background:var(--ice-ink)}.btn.ghost{background:transparent;border-color:transparent;color:var(--ink-2)}.btn.ghost:hover{background:var(--muted-2)}.btn.danger{color:var(--hot)}.btn.sm{padding:5px 9px;font-size:13px}.group{margin-bottom:22px}.group-h{display:flex;align-items:baseline;gap:8px;margin:0 0 8px}.group-h h3{font-size:13px;text-transform:uppercase;letter-spacing:.06em;margin:0;color:var(--ink-2)}.group-h .c{font-size:12px;color:var(--ink-3)}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:14px 16px;margin-bottom:8px;display:grid;grid-template-columns:1fr auto;grid-gap:8px 16px;gap:8px 16px}.card.urgent{border-left:4px solid var(--hot)}.card .who{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap}.card .name{font-weight:650;font-size:16px;cursor:pointer;background:none;border:0;padding:0;text-align:left}.card .name:hover{text-decoration:underline}.card .person{color:var(--ink-3);font-size:13px}.card .why{margin-top:3px;font-weight:550}.card .why.hot{color:var(--hot)}.card .prob{color:var(--ink-2);font-size:14px;margin-top:2px}.card .meta{display:flex;gap:6px;flex-wrap:wrap;margin-top:8px}.card .right{display:flex;flex-direction:column;align-items:flex-end;gap:8px}.card .acts{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}.phone{font-family:var(--mono);font-size:14px;font-weight:600;text-decoration:none;color:var(--ice-ink);background:var(--ice-2);padding:4px 9px;border-radius:6px;white-space:nowrap}.phone:hover{background:#d3e7ee}@media (max-width:680px){.card{grid-template-columns:1fr}.card .right{align-items:stretch}.card .acts{justify-content:flex-start}.phone{align-self:flex-start}}.pill{font-size:12px;padding:2px 8px;border-radius:99px;background:var(--muted-2);color:var(--ink-2);white-space:nowrap}.pill.hot{background:var(--hot-2);color:var(--hot);font-weight:600}.pill.warn{background:var(--warn-2);color:var(--warn);font-weight:600}.pill.ok{background:var(--ok-2);color:var(--ok)}.pill.ice{background:var(--ice-2);color:var(--ice-ink)}.empty{text-align:center;padding:50px 20px;color:var(--ink-2);background:var(--card);border:1px dashed var(--line-2);border-radius:var(--radius)}.empty strong{display:block;font-size:18px;color:var(--ink);margin-bottom:4px}.filters{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:12px;align-items:center}.chip{border:1px solid var(--line-2);background:var(--card);padding:5px 10px;border-radius:99px;cursor:pointer;font-size:13px}.chip[aria-pressed=true]{background:var(--ink);color:#fff;border-color:var(--ink)}.search{flex:1 1;min-width:180px;padding:7px 12px;border:1px solid var(--line-2);border-radius:8px}.search,.table-wrap{background:var(--card)}.table-wrap{border:1px solid var(--line);border-radius:var(--radius);overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:14px}th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--ink-3);font-weight:600;white-space:nowrap}td,th{padding:10px 12px;border-bottom:1px solid var(--line)}td{vertical-align:top}tr:last-child td{border-bottom:0}tbody tr{cursor:pointer}tbody tr:hover{background:#faf9f6}.num{text-align:right;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.dim{color:var(--ink-3)}.scrim{position:fixed;inset:0;background:rgba(20,22,26,.35);z-index:40;display:flex;justify-content:flex-end}.scrim.center{justify-content:center;align-items:flex-start;padding:8vh 16px 16px}.drawer{width:min(560px,100%);height:100%;background:var(--paper);display:flex;flex-direction:column;box-shadow:-8px 0 30px rgba(0,0,0,.12)}.drawer-h{padding:16px 20px;border-bottom:1px solid var(--line);background:var(--card)}.drawer-h .row{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.drawer-h h3{margin:0;font-size:20px}.drawer-b{flex:1 1;overflow-y:auto;padding:16px 20px 24px}.drawer-f{padding:12px 20px;border-top:1px solid var(--line);background:var(--card);display:flex;gap:8px;align-items:center;justify-content:space-between}.drawer-f .hint{color:var(--ink-2);font-size:13px}.modal{width:min(520px,100%);background:var(--paper);border-radius:12px;box-shadow:0 20px 50px rgba(0,0,0,.2);overflow:hidden}.modal-h{padding:16px 20px 0}.modal-h h3{margin:0 0 2px;font-size:18px}.modal-h p{margin:0;color:var(--ink-2);font-size:14px}.modal-b{padding:14px 20px}.modal-f{padding:12px 20px 16px;display:flex;gap:8px;justify-content:flex-end}.section{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:14px;margin-bottom:12px}.section h4{margin:0 0 10px;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3)}.fields{display:grid;grid-template-columns:1fr 1fr;grid-gap:10px 12px;gap:10px 12px}.fields .full{grid-column:1/-1}@media (max-width:520px){.fields{grid-template-columns:1fr}}label.f{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--ink-2);font-weight:550}label.f input,label.f select,label.f textarea{padding:8px 10px;border:1px solid var(--line-2);border-radius:8px;background:#fff;font-weight:400;color:var(--ink);width:100%}label.f textarea{resize:vertical;min-height:64px}.search:focus,label.f input:focus,label.f select:focus,label.f textarea:focus{outline:2px solid var(--ice);outline-offset:-1px;border-color:transparent}label.check{display:flex;gap:8px;align-items:center;font-size:14px;font-weight:550;cursor:pointer}.match{background:var(--ok-2);color:var(--ok);margin-top:8px}.err,.match{padding:8px 12px;border-radius:8px;font-size:13px}.err{background:var(--hot-2);color:var(--hot)}.hist{list-style:none;margin:0;padding:0}.hist li{display:flex;gap:10px;padding:6px 0;border-bottom:1px dashed var(--line);font-size:14px}.hist li:last-child{border-bottom:0}.hist time{color:var(--ink-3);font-size:12px;min-width:92px;padding-top:1px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.track{display:flex;gap:3px;margin-top:12px}.track span{flex:1 1;height:5px;border-radius:3px;background:var(--line)}.track span.on{background:var(--ice)}.track.lost span.on{background:var(--hot)}.track-l{display:flex;justify-content:space-between;font-size:11px;color:var(--ink-3);margin-top:4px}.toasts{position:fixed;left:50%;bottom:20px;transform:translateX(-50%);z-index:60;display:flex;flex-direction:column;gap:8px;width:min(560px,calc(100% - 32px))}.toast{background:var(--ink);color:#fff;padding:11px 14px;border-radius:10px;display:flex;gap:12px;align-items:center;justify-content:space-between;box-shadow:0 8px 24px rgba(0,0,0,.25);font-size:14px;animation:rise .18s ease-out}.toast.new{background:var(--ice)}.toast button{background:none;border:1px solid rgba(255,255,255,.4);color:#fff;padding:4px 10px;border-radius:6px;cursor:pointer;font-weight:600;white-space:nowrap}@keyframes rise{0%{transform:translateY(8px);opacity:0}to{transform:none;opacity:1}}.public{max-width:620px;margin:0 auto;padding:40px 16px 60px}.public h1{font-size:30px;letter-spacing:-.02em;margin:0 0 6px}.public .lead{color:var(--ink-2);margin:0 0 22px}.urgent-box{border:1px solid var(--line-2);background:#fff;border-radius:10px;padding:12px 14px}.urgent-box.on{border-color:var(--hot);background:var(--hot-2)}.thanks{text-align:center;padding:50px 20px;background:var(--card);border:1px solid var(--line);border-radius:12px}.trap{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}